My Home Connect - Home Security SystemMy Home Connect - Home Security System

Frequently Asked Questions

Adding Authorized/Family Users (iOS and Android)

Please follow the video instruction(s).

Adding Cameras and Sensors (iOS and Android)

Please follow the video instruction(s).

After installing my system, why are there sensors listed that I never installed?

This is normal. Your system comes preconfigured with all the devices activated. You will notice that the sensors without batteries installed do not have a last updated timestamp under them like the installed sensors. You can go to the “Sidebar Menu” of your app, tap on “Device Management”, then select the sensor and “Remove” it.

App downloading and phone verification (Android)

Please follow the video instruction(s).

App downloading and phone verification (iOS)

Please follow the video instruction(s).

Can I save the video on the flash drive to my PC?

Yes!  If there is something you would like to keep longer than 7 days you can copy the video to your PC.

Changing IP Camera to use Home Wi-Fi (iOS and Android)

Please follow the video instruction(s).

Contact Sensor Battery Replacement

Please follow the video instruction(s).

Do I need a telephone line in order to use the Oplink system?

No. The Oplink system requires a broadband connection usually via a connection to your home router. The security from your router plus the security from the Oplink system provide greater security than ever before.

How are events handled by the security system?

Our security system is designed so that there is no delay from the sensors being triggered and the siren going off.  Upon the sensors being triggered, both the Owner and the Authorized/Family Users will receive push-notifications on their smartphones.

The Owner will also receive an email with 1 attached snapshot taken by each IP camera. Each camera records a 30 second video-gram recording of the event, viewable by the Owner and Authorized/Family Users.  The video-grams are listed in the details for the event.  Upon verification of the event, both Owner and Authorized/Family Users can disarm the system to cancel the siren. If there is no response to the event, each Emergency Contact will receive 1 text message alert 5 minutes after event being triggered.

How can I be certain other people are not stealing my identity on the cloud?

The first level of security is authentication and your password is encrypted when you sign in to your account. At the next level where all data is transmitted, including videos, images, as well as account information, bank-level AES data encryption is used.

How difficult is it to add other Oplink devices to my existing system?

Not difficult at all. Follow the step by step instructions below:

To add an OPU

From the home screen, tap the “Sidebar Menu” icon

Tap “Device Management”

Tap “Add” in the upper right corner and choose “New OPU”

Follow the instructions on the application

To add a camera

From the home screen, tap the “Sidebar Menu” icon

Tap “Device Management”

Tap “Add” in the upper right corner and choose “IP Camera”

Follow the instructions on the application

To add a sensor

From the home screen, tap the “Sidebar Menu” icon

Tap “Device Management”

Tap “Add” in the upper right corner and choose “Sensor”

Follow the instructions on the application

How can I be sure unauthorized people are unable to look at my videos on the cloud?

With your privacy in mind, we store your videos locally. Video-grams are stored on the local flash drive attached to your system’s USB port. Ad-hoc recordings are stored on your smart device.

How do I retrieve my Oplink Mobile App password?

Go to the sign in page of your Oplink Connected app

Tap “Forgot password?”

You will be prompted to provide the Account Number (phone number)

Tap “Submit”

The following message will appear, “Request submitted. An email with a new password will be sent to you shortly”. A new password will be emailed to the email address that is associated with your account.

You can then change the randomly generated password by:

From the home screen, tap the “Sidebar Menu” icon

Tap “My Profile”

Tap “Change Password”. Enter the randomly generated password, type in the new password, retype new password

Tap “√” (Save)

How many cameras can I have in a single location?

We recommend up to 8 cameras per OPU as a practical limit. If you need more cameras we suggest you purchase another OPU.

How many locations can I have?

You can have as many locations as you would like. We do not place a limit on the number of OPUs you can purchase.

I do not hear audio notifications on my smart device, what can be the problem?

Verify notifications are turned on in the Oplink application.

From the home screen, tap the “Sidebar Menu” icon

Tap “Notifications”

Ensure “Push Notification” is “ON”. Ensure “Audio alerts on mobile” is “ON”.

Then check the smartphone volume control, including the mute button.

On Android devices, verify the sound status in settings, sound, volumes, Music, video, games, and other media.

Turning on app notification with Android devices: Settings, Application Manager, Oplink Connected, tap check show notifications box.

On iOS devices, verify the sound status in settings, sounds, Ringer and Alerts.

Turning on app notification with iOS devices: Settings, Notification Center, Oplink Connected, alert style notset to none, Sounds = “On”, Show in Notification Center = “On”, Show in Lock Screen = “On”

If I am unable to find the answer to my questions online, where can I go for more assistance?

You can contact My Home Connect Support at 1800 586 286. You can speak with one of our technical support specialists. You may also choose to email us, and leave a detailed message anytime and we will be happy to respond within one business day.

If I lose my smartphone, what should I do?

We suggest you change your password, either on another smartphone with our app installed or at web.oplinkconnected.com on a web browser. You would need to sign in to your account and change your password.  You can also contact us to disable your account.

Is there a place I can view the user manual online?

Yes, go to www.myhomeconnect.com.au, select the Support tab and go to User Manuals.

Pre-quaification Prior to Purchasing an Oplink Home Security System

1.  Do you have a broadband connection from your Internet provider?
This could be a DSL or cable internet provider. There is no support of dial up services.

2.  Do you have a working Wi-Fi router in your home with an available LAN port?

The router allows the distribution of the broadband signal to other devices in your home. It supports both physical connection and wireless to these devices. Our system will require a physical connection to one of the available LAN ports on the router.

3.  Do you have a working smartphone with data plan?

Your smartphone will be needed to install and access our security control app, and for support of SMS messaging, streaming video, and email.

4.  Do you have power outlets located where you are placing the cameras and OPU?

This, primarily, eases the installation by having these devices near AC outlets. In addition, it would be ideal to have the OPU also near your home router, since there is a required physical connection to a LAN port. 

Please follow the step by step instructions of our installation guide and you should have no problems with our security system coming on-line successfully.

Rename a camera or sensors (iOS and Android)

Please follow the video instruction(s).

Turn/on off Email notifications (iOS and Android)

Please follow the video instruction(s).

Turn on/off Push Notifications (iOS)

Please follow the video instruction(s).

What can I do if a camera is offline?

First unplug and plug the camera back in. If the camera is still offline after 2 minutes, plug in the camera closer to the OPU and wait 2 minutes. If it still does not come back online, Oplink Technical support would be happy to provide further assistance.

What can I do if my system is offline?

Verify the OPU is connected to your router. If all looks okay, unplug the OPU for 10 seconds, then plug it in again. If the OPU does not come back online within 3 minutes, My Home Connect technical support would be happy to provide further assistance. Call 1300 586 286

Why is there static on my land line telephone after installing my system?

If you have DSL shared with a land line, unplug the router for 10 seconds, then plug it back in.

Will my homeowners insurance company give me a discount for using Oplink’s security system?

Almost every homeowners insurance provider offers some level of discount for self monitored security devices for burglars and fire.  Check with your specific provider to determine the amount of your discount.

Adding multiple OPUs into one account (iOS and android)

Please follow the video instruction(s).

How to connect OPU to the mobile app (iOS and Android)?

Please follow the video instruction(s).

HAVE ANY MORE QUESTIONS?